Top > FAQ


Our Rooms

Do your rooms have a kitchen, a microwave, and a washing machine?

Yes, we have them in all rooms.

Do you have kitchenware and utensils?

Yes, please check URL for more details.

How many cooking surfaces do your electric stoves have?

We have two surfaces per electric stove.

Do your rooms have bathtubs?

Only our Deluxe and Suite rooms have bathtubs.

Which rooms do not have a view from the window?

Unfortunately, our Standard and Deluxe rooms are face an adjacent building and have no view.

Do you have twin beds?

Yes, our Suite rooms have Hollywood twin beds.

What is the maximum capacity per room?

Our Suite room can accommodate three people. All other rooms are for two.

Can we see the Skytree® and Sensoji Temple from a room?

The Skytree® and Sensoji Temple can be seen from our Executive and Skypremium rooms.

Can we request for high-floor rooms?

Our building is total 7th floor and we recommend you to book the Executive and the Skypremium room plans which are on 6th or 7th floor guarantee.

Do you have any wheelchair friendly rooms?

Yes, all our rooms are wheelchair friendly.

Do your rooms have a desk?

Yes, we have it in all rooms.

Do your rooms have dining tables?

Only the Suite rooms have dining tables and we have rental folding tables are available for other types of rooms, also there is a folding chair in the closet in all rooms.

Our Services

What time is check-in and check-out?

Check-in starts at 3:00pm and check-out is at 11:00am. (*may differ depending on your plan)

Can we check-in after 9pm?

Yes, our concierge is closed at 9pm but we have night security staff here.
(*Please kindly let us know in advance if you would like late check-in.)

Can we check-in before 3:00pm or extend our stay after 11:00am?

Yes, for an additional charge for 2000JPY(tax incl.)/hour
(*may differ depending on availability)

What kind of rentals do you have?

Please check “SERVICES & FACILITIES”page.

Do you sell seasonings?

Yes, we have soy sauce, salt, pepper, olive oil for 150JPY(tax incl.)/each.

Do you have special rate for children?

Yes, children under six year-old who share a bed stay for free.
(*Please be noted children over 7 year-old are considered as adults.)

Can we ship our luggage/packages to the hotel before check-in?

Yes, you are able to ship them from 1 week before check-in, please be sure to include your reservation name and check-in date on the delivery slip.
(*Please be noted we are not able to keep frozen/refrigerated items.)

Can we ship our luggage/packages from your hotel?

Yes, you are able to ship your luggage/packages from our hotel during Concierge business hours between 7:00am to 9:00pm.

Do you have baby beds?

Yes, we charge for 3300JPY(tax incl.) every 7 nights. Items are limited in number.
※Limited to our Superior, Deluxe, and Suite rooms.

Do you have pick up service at the airport?

We are afraid not. We kindly ask that you use public transportation.

Do you have breakfast?

Yes, we have some plans with breakfast.
Even if breakfast is not included in your plan, you could pay for breakfast on the spot if you want to.

Do you have internet access?

Yes, we have free Wi-Fi internet service in the lobby and guest rooms.

Can you make restaurant reservations for us?

We are afraid we are not able to make any restaurant reservations for you.

Do you have room service?

No, we are afraid not.

Our Facilities

Do you have a parking space?

We are afraid we ask all guests to use public parking near us.
(*Our parking space is for a person who is in a wheelchair.)

Do you have smoking area?

We are afraid we do not have smoking area inside our building but our third floor is all smoking rooms.

Can we leave our luggage before/after check-in?

Yes, we are able to keep your luggage before/after check-in during Concierge business hour between 7:00am to 9:00pm.

Do you have a vending machine?

Yes, we have one in the lobby (*non-alcohol beverages only)

Do you have a banquet hall or a conference room?

We are afraid not.

Do you have a gym or a swimming pool?

We are afraid not.

Our Area

Are there any grocery stores/supermarkets open 24 hours?

Yes, there is one within two minutes walking distance.

How far does it take to Sensoji temple?

It takes about 7 minutes by walk.

Are there any restaurants and Izakaya style bars near your hotel?

Yes, there are many different kind of restaurants and Izakaya style bars near us.